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HEALTH ASSURED IAP REFERRAL PORTAL

Prior to making the referral, please ensure that you have read the
Referral Guidance Notes and FAQ’s below:

Referral Guidance Notes



Step 1
Clarify the situation with the individual in confidence. Please inform them of the availability of the Health Assured Individual Assistance Program (IAP) which includes:
  • 24/7 Counselling helpline and, where applicable, structured short-term solution focused therapy
  • Advice and information for practical legal, financial and medical matters

Questions to consider that may be helpful
  • Do you need to discuss the situation with Health Assured first for guidance in approaching the matter?
  • Is the individual happy to receive a voicemail/text or could that result in someone, unintended, finding out about the support?
  • How is the situation impacting the individual?
  • When would be the best time for Health Assured to make contact, ensuring they are in a private and confidential space


Step 2
Complete the referral form with the individual, ensuring that explicit consent has been obtained.

Individual Consent

Health Assured is committed to the protection of all client data, and the transparent and informed use of the IAP Services. The referral process must be completed with the individual’s involvement with clear consent to release information to Health Assured for the purpose of accessing support.

The referral process involves sharing personal contact details and case history which may include highly sensitive data (Special Category Data) including information about things such as health or sexual orientation. Individuals are asked to confirm their consent to such by signing this form under the Individual Declaration section. .

If an individual does not consent to the IAP Referral, please remind the individual they can contact the helpline on a self-referral basis.



Step 3

There is no need to follow a referral form with a telephone call to Health Assured, however if you would like to discuss a referral with a counsellor/advisor please call us on:


UK – 0800 028 0199.
Ireland – 01886 0324.

We also ask that the referral is sent from a confidential email address


What happens next?

Health Assured will contact the individual during core business hours of 9am to 5pm after receiving the IAP helpline referral form.

The counsellor will identify and offer the most appropriate support / intervention for your individual.

Health Assured will inform you whether contact has been made or if there have been any problems making contact with individual.



Individual FAQs

What data will be shared with Health Assured?
Only data that you want to share with your referrer and are happy to be passed to Health Assured. If you have any concerns these can be discussed with your referrer, or alternatively, only disclosed directly to Health Assured once contact is established.


What happens if I consent?
The referral will be sent directly to Health Assured and we will arrange for the relevant counsellor/advisor to make contact within the agreed timeframe. During this call we will explain support options, gather further details about the situation and implement any applicable support.


How will you use my data?
Health Assured will use any data collected for the provision of IAP services, with all content being held confidentially within our secure case processing systems. Further details of how we use data are detailed within our Privacy Notice which is available at www.healthassured.co.uk. For details regarding how your referrer uses your data, please speak to them, or look for their own Privacy Notices


What will be shared with my referrer?
Client confidentiality is at the forefront of everything we do at Health Assured, in relation to a IAP Referral and the support, which is put in place, Health Assured will only report back to your referrer to report whether:
• Support has been put in place by Health Assured
• Support has been declined or deemed unsuitable at this point in time; or,
• Health Assured have been unable to make contact with you on the contact details provided


Are there any circumstances in which confidentiality would not be maintained?
Although Health Assured protect confidentiality wherever possible, there are certain circumstances in which confidentiality must be broken.
• Risk of harm to self or others – if there is a legitimate concern for harm to self or others, then Health Assured will liaise with a client’s GP to arrange additional support, or if required the applicable Emergency Service provider.
• Safeguarding concerns – where children or vulnerable adults are implicated, the local authority designated officer/social services department may be informed.
In extraordinary circumstances and where applicable, where the risk relates directly to your employer, i.e. onsite risk or where public interest outweighs confidentiality, we may inform your referrer of details limited to that specific risk.


Do I have to consent to an IAP helpline referral?
Health Assured will not contact you unless you have consented. Alternatives include contacting us directly via the helpline or website in which case your referrer will be removed from the process. If you consent but then change your mind, please get in touch with Health Assured or your referrer and we will stop the referral process meaning that the requested support will not be put in place. Health Assured can be contacted directly through your helpline number or alternatively email [email protected]

    
    
    


Consent statement

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    Before proceeding with your referral, please ensure that you have gained explicit consent from the individual and made them aware of the consent statement, which can be accessed here.

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    Health Assured is committed to the protection of client data and transparent use of our services. This referral form must not be completed without the individuals express consent to do so. Full details of how Health Assured handle data are available in our privacy notice –

    www.healthassuredeap.co.uk/privacy-policy